Nazakat

At Ardra Libaas, we carefully select, inspect and pack every order. Our garments may include delicate fabrics, embroidery, zari, sequins, beads and other embellishments.

Ardra Libaas is an online and home-based Indian fashion business. Customers may shop online or, by prior appointment, view and purchase selected available products from our home-based business.

Change of Mind

We do not accept returns, exchanges or refunds for change of mind or personal preference, including:

• No longer wanting the item
  
• Not liking the item after receiving it
  
• Style or colour not suiting you
  
• No longer requiring the item
  
• A changed event or occasion
  
• Finding another product elsewhere
  
• Selecting the wrong size or colour
  

Please carefully check the product description, photographs, measurements, size, colour, fabric, inclusions and care instructions before purchasing.

If you are unsure about sizing or product information, please contact us before placing your order.

Wrong Size or Colour

If you select the wrong size or colour, we do not provide a refund solely because of the incorrect selection.

Where available, you may purchase a replacement size or colour separately.

Where Ardra Libaas agrees to accept a return for a size or colour change:

• The customer pays the return shipping cost.
  
• The customer pays the shipping cost for the replacement.
  
• Any price difference must be paid.
  
• The replacement is subject to availability.
  
• The original item must be unused, unworn and have all applicable tags attached.
  
• The replacement will only be arranged after the returned item is received and assessed.
  
• We strongly recommend using a tracked courier service.
  

The customer remains responsible for the return parcel until it is received by Ardra Libaas.

If We Send the Wrong Item

If we send you the wrong size or colour, please contact us as soon as possible and provide:

• Order number
  
• Photograph of the item received
  
• Photograph of the size or product label, where applicable
  

If our error is confirmed, we will arrange an appropriate solution and cover reasonable return delivery costs where applicable.

Faulty or Damaged Products

Your rights under the New Zealand Consumer Guarantees Act 1993 are not affected by this policy.

If your item arrives faulty or damaged, please contact us as soon as reasonably possible after discovering the issue, preferably before wearing, washing, altering, repairing or dry-cleaning it.

Please provide:

• Order number
  
• Description of the issue
  
• Clear photographs
  
• Video where helpful
  

We will assess the issue and provide the remedy required under New Zealand law, which may include repair, replacement or refund, depending on the circumstances.

Where required by law, Ardra Libaas will cover reasonable return costs.